Reviews

“It is not often that I find the time to say thanks for a job well done. However my recent experience with your company warrants such a response. The restoration on the building was exceptional and greatly exceeded our expectations. The work was completed on schedule and the crew took considerable pride in their work. I have and will continue to recommend your company to anyone who needs masonry restoration work performed.”

“We were very pleased with the extra touches that your crew did to make our stone façade and trim look spectacular! Please use us as a reference and mail us some of your business cards so we can pass them out to potential clients on our block.”

“Your estimator was very knowledgeable and responsive to our request for a quote. Her brick recommendation was right on! Your foreman ran and supervised an excellent crew and was a pleasure to work with. He always kept us up to date and followed through on his commitments.”

“Great work on a big job that could have been a gigantic mess on such a tight site. Your crew was terrific in their respect for our property and for the courtesy shown to all our owners. They worked hard for long hours to minimize the duration of the project and we all appreciated their attitude throughout. As treasurer, I particularly appreciated your fairness in charges related to the few extras encountered during the project. Thanks for a great job overall!”

“Arrow appears to be a very well managed organization. Here are some highlights that impressed me:1. Prompt response to quote request
2. Thorough well written and clear proposal of work options
3. Prompt response by sales rep to all calls and questions
4. Sales rep kept me informed of when work was scheduled to be done
5. Work crew and foreman were at work site at 7:00am each work day and were hard working, very efficient and did an excellent job
6. The shutters that were removed were in such bad shape that they could not be put back up. I had to order custom sized shutters and the sales rep agreed to have a worker return and install the new shutters when they arrived… very accommodating!”

“Excellent work and crew…. Arrow exceeded all of our expectations! We have already given your name to our neighbor who needs a similar job done. Thanks to Stan and crew and thanks to Karie for her knowledge and advice!”

“I would like to take a minute and explain the nature of my letter. Typically people have a tendency to complain instead of compliment. We tend to harp on the bad while failing to concentrate on the good. I am guilty of the above. It is not uncommon to find mediocre services, inflated prices, rude business people and all over poor customer service. This brings me to the reason for contacting your company.My mother is recently divorced and left with a house in need of many repairs. I made a list of repairs needing immediate attention with top priority to tuckpointing. I scheduled a few local companies to come and give her estimates. It seemed as soon as they realized she was a middle aged, single female they began the sales pitch. These so called sales people gave inflated estimates and tried to bully her into accepting their bids. They had her believing she needed more work than was necessary.I resorted to grabbing the yellow pages and calling outside of our area. I was not immediately impressed by any of the advertisements and less impressed by the initial calls. Then I went to your website and thought maybe I had found something. The sight was easy to read, colorful and informative. I was still slightly skeptical until I called and spoke with Kathy. She was so nice and professional.

ARROW came out and gave an estimate immediately. Though the job was small Kathy said ARROW still wanted my business and offered a reasonable estimate. I was speechless. I actually found a company that was fair, reasonable and willing to go that extra mile. I signed the contract.

Though the weather did not cooperate and ARROW was backed up with major jobs, Kathy kept in contact and assured me I had not been forgotten. On the day ARROW came to the house the workers were fast, courteous and meticulous. When they were finished the yard had been completely cleaned.

ARROW exceeded my expectations! I can not thank you enough. ARROW has proven honest and reliable companies still exist. I can only show my gratitude by praising your company to all people I come in contact with. I am constantly telling neighbors, co-workers and friends ARROW is the best!

Thanks again!! I wish your company nothing but many, many years of success.”